STEMMONS Hotel Property Work Order

Hotel Property Work Order

During room or hotel site inspections, there will be maintenance issues that need to be addressed. Central allows the assigning and tracking of maintenance task throughout the property. This way maintenance assignments can be sorted by priority and monitored for completion in a timely manner by supervisors.

User Experience:

  • Case is created for a maintenance issue, this is done either by an inspection Quest form or a Hotel manager noticing a problem while walking around property
  • Case is assigned to Hotel Maintenance Hopper
  • Maintenance employees consults instructions on how to proceed with resolving issue
  • Pending maintenance cases can be tracked for progress by maintenance supervisors

Functional Setup:

  • Maintenance case type must be created along with Maintenance Hopper
  • Instructions on how to resolve maintenance issues should be created and documented in Standards
  • Report to track pending maintenance cases should be created
  • Employee must be associated to Maintenance Hopper as manager

Best Practices:

  • Hopper manager should have a clear understanding of the skills needed for each maintenance task in order to assign cases appropriately
  • If a 3rd party service must be hired to resolve maintenance case, approval from manager before hiring should be involved in case

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