STEMMONS Opening a New Franchise


Opening a New Franchise

Maintaining a look and feel of a franchise can be challenging, especially when in different geographical locations. The owner of the franchise can, however, ensure the fundamentals of the franchise are upheld with a new store launch by utilizing Stemmons Central to control for different variables that typically would affect a streamlined opening. 

User Experience:

  • List of New Franchise Action Items are within Quest
  • Owner clicks 'Save & Finalize' on Quest Form to assign out items on the list
  • Cases are assigned to individuals based on role to complete new store tasks
  • Best practices on how to complete New Franchise opening tasks are available in Standards
  • Task statuses related to the New Franchise opening are within reports
  • Owner can understand status on individual case basis or how the overall opening is going by analyzing report

Functional Setup:

  • Create New Franchise Opening Case Type
  • Articulate instructions on how to perform each task related to the opening to ensure consistency in execution of tasks
  • Create Entity Type: Franchise Location, Franchise Roles
  • Design report to pull information from New Franchise Opening Case type
  • Capture list of all things that need to be done in a new Franchise opening and associate each of those items to a role

Best Practices:

  • Being consistent is key in every aspect of a project if the end desire is “consistency”
  • As such, it is recommended that the mega-case upload for Opening a Franchise stays relatively the same with each Franchise that is opened
  • If a new tasks is uploaded, make the stakeholders aware of this change by sending out an “acknowledgement” case
  • Reporting off of progress can be tremendously helpful to leadership in knowing which conversations need to be had and with who
  • It costs a lot of time (and money) to pull 30 people off a project, however, by reporting off of status, leadership may only choose to pull the four people with “past due” cases off the project
  • Examples of the discussion may be: understanding who needs more training, determining if more resources should be assigned to a task, a simple reminder of the importance of completing tasks in a timely fashion, etc

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