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Customer Service
Customer Service That Surpasses Expectations

Customer Service That Surpasses Expectations

The front-facing team in any organization needs instant access to company and client information in order to deliver a service that is second to none. Customers need to be kept fully informed, and operational teams need an easy way to share data, resources, tasks, and workflows.

Use Cases
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Lost and Found

Tracking of lost and found items.

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Hotel Guest Transportation

Management of guest transportation service.

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Hotel Guest Service

Management of any guest related service including compliment, questions, suggestions or complaints.

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Customer Review

Whenever a customer review is published an requires action, Central manages the process and ensures the issue gets resolved.

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Web Content Quality Assurance

Questions, concerns or requests that are related to the company website are managed here.

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  • Returning Buildings to Service After Outage Checklists

    Oct-16-2024

  • After a historic power outage interrupted electrical and water service to millions of people and properties in Texas, landlords were faced with the challenge of safely and quickly restoring service to complex commercial properties.  Stemmons clients can manage that process through the Business Continuity application, but even if you are not a Stemmons user, you may find the simple excel versions of these checklists helpful.  
    https://docs.stemmons.com/AppInfo.aspx?MetaDataID=1613&Value=1 

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  • Version Release: Stemmons v1.5.3

    Oct-16-2024

  • Dynamic Entity Templates now allow unique layouts to the same Entity Type for different business scenarios. Field Migration Tools and expanded Blockchain functionality were also released.
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  • Blockchain added to Stemmons Central v1.5.1

    Oct-16-2024

  • Cases can now be posted to the Blockchain in Stemmons v1.5.2. Also added is Quest Offline and Entity to Entity Relationships.
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