Improving the quality of your delivery across the board is key for those operating within the telecoms sector. Instigating and sustaining communications cross-functionality, managing and analyzing workflows at a finite level, and constantly seeking to improve workflows and processes can give your organization the continued success and drive needed to outperform competitors. The evolution of the market requires agile business processes, and customers need a service that is second to none. The interconnections within the supply chain must be carefully managed and driving cost effectiveness is paramount. Stemmons enables reliable and rapid execution of key business processes while boosting the visibility and analytics associated with the workings of telecommunications companies across a range of systems. It is the glue that pulls everything together in an easy way that the entire business can benefit from.
Manage and analyze all customer interactions and data using Central.
Business Card Contact Capture
Easily add new contacts to your contact list by sending a picture of a business card to a specific email.
Creation of a Client Profile report in order to track all aspects of the client at any given time.
Provides management and tracking of specific projects which have no association to another.
Managing of employees' skills, training and certifications.
Management of the new employee on-boarding process.
IT Equipment Onboarding
IT Equipment Onboarding will often need to be done when obtaining new IT Equipment. Often times, there is a list of items that need to be done when onboarding Equipment. Stemmons helps to manage this process to ensure all items are checked off and equipment is onboarded accurately.
Manage the organization and outcome of a structured meeting.
On-boarding a new customer will involve multiple aspects, Stemmons Central will make sure that every step is done correctly.