IT Help Desk
Employees submit an issue or request associated with their IT equipment.
Employees within a company often have questions or requests for the Information Technology department of their company. A Help Desk for the IT department can be set up in central that way all IT related inquiries are directed to a Hopper and assigned to the best person to provide results.- Employee with an Information Technology related question or request creates a help desk case which is automatically routed to the IT Hopper
- IT employee managing the Hopper will assign case accordingly to another IT employee
- Instructions on how to respond or fulfill request are in Standards
- If additional action is necessary the IT employee will assign case to respective person in order to accomplish task
- Request of question gets resolved and case is closed