Management of any guest related service including compliment, questions, suggestions or complaints.

Customer feedback is the most important source of customer satisfaction data that a hotel can have. Collecting this information and its communication to upper management within the hotel is very important. This will prompt issues to be resolved and employees needing to be corrected or praised about their actions to meet with their supervisors. Central allows this information to be collected from various sources and directed in the correct direction in order to be acknowledged.

USER EXPERIENCE :

• Guest submits a review on website through web form
• Guest provides feedback directly to front desk or staff member
• Case is created, either automatically by web form, or by employee receiving feedback and assigns to General Manager
• General Manager receives information and decides on how to proceed
• If the is an issue that needs to be resolved, the appropriate employee is assigned the case
• If a discussion with an employee, both good or bad, need to happen the manager will coordinate with employee