Employees submit an issue or request associated with Human Resources.

Employees within a company often have questions or requests for the Human Resources department of their company. A help Desk for the HR department can be set up in central that way all HR related inquiries are directed to a Hopper and assigned to the best person to provide results.

USER EXPERIENCE :

• Employee with a Human Resource related question or request creates a help desk case which is automatically routed to the HR Hopper
• HR employee managing the Hopper will assign case accordingly to another HR employee
• Instructions on how to respond or fulfill request are in Standards
• If additional action is necessary the HR employee will assign case to respective person in order to accomplish task
• Request of question gets resolved and case is closed