Any requests submitted by lease property tenants will be managed within Central.

When managing properties there will always be particular requests made by tenants. These requests can be captured and created into cases in order for them to be managed and resolved in the most timely and efficient manner. Central evaluates the request made and associates it with employees and their role relationships in order to route the request to the correct person from the beginning.

USER EXPERIENCE :

• Tenant request is made via phone call, web portal or in person and information is registered into the system
• Case is generated and assigned to particular person or departments dependent on meta data
• Instructions on how to accomplish task are documented in Standards
• Reports will include status of tenant requests and tenant request trends based on various aspects
• Analysts or managers can review reports and consult with Company Standards and determine if action is needed
• Case is created in order to address any necessary action