Employees submit an issue or request associated with Marketing.

Employees within a company often have questions or requests for the Marketing department of their company. A Help Desk for the Marketing department can be set up in central so that all marketing related inquiries are directed to a Hopper and assigned to the best person to provide results.

USER EXPERIENCE :

• Employee that has a marketing related question or request will create a Help Desk case and assign it to the Marketing Hopper
• Cases can be created in multiple ways, including email, web form, Quest form, or as a direct case
• Hopper Owner will assign case to appropriate Marketing employee, or employees will claim cases if working as a group
• Marketing employee will consult standards to determine how to fulfill request
• Employee follows procedure, completes the task/request and closes the case
• If additional action is necessary from another team member  to fulfill request, case will be assigned to them to assist