Stemmons Central Feedback
Users of Semmons Central can provide feedback on their user experience.
Users of Stemmons Central will often have questions, requests or suggestions having to do with their experience while using the system. When a user would like to provide some feedback about the system a case is created. This case then gets routed in the correct direction in order for the comment to be noted or the issue resolved.USER EXPERIENCE :- User creates a case and makes not of their issue or comment within the case
- Case is automatically assigned to the Feedback Hopper where analyst will re-assign case accordingly
- Employee who receives case will consult Standards for proper procedure on how to resolve case
- Action is taken to resolve case