Marketing Help Desk
Employees submit an issue or request associated with Marketing.
Employees within a company often have questions or requests for the Marketing department of their company. A Help Desk for the Marketing department can be set up in central so that all marketing related inquiries are directed to a Hopper and assigned to the best person to provide results.![Cinque Terre](https://stemmons.com/wp-content/uploads/2018/07/DownloadFeedFile-6.jpeg)
- Employee that has a marketing related question or request will create a Help Desk case and assign it to the Marketing Hopper
- Cases can be created in multiple ways, including email, web form, Quest form, or as a direct case
- Hopper Owner will assign case to appropriate Marketing employee, or employees will claim cases if working as a group
- Marketing employee will consult standards to determine how to fulfill request
- Employee follows procedure, completes the task/request and closes the case
- If additional action is necessary from another team member to fulfill request, case will be assigned to them to assist