RESOURCE LIBRARY


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CRM

Manage and analyze all customer interactions and data using Central.

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Tenant Move In

Management of tasks required before a new tenant move in.

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Software Version Management

Organize and manage the development process and stages throughout the development of a software.

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Invoice Processing

Central will manage the process of receiving, approving and paying invoices.

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Backup Testing Process

Conduct regular tests of the backup process to make sure it is working.

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Question

Central assigns questions or requests made by one employee to another in order to avoid the message being forgotten about and unanswered,

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Project Management

Central manages all aspects of a projects by recording all information in an organized and structured manner which allows for reporting and analysis.

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Marketing Help Desk

Employees submit an issue or request associated with Marketing.

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IT Life cycle Budgeting

Management of IT equipment lifecycle and budgeting related to it.

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Web Contact

External information requests generate cases through a web portal.

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Customer Profile

Creation of a Client Profile report in order to track all aspects of the client at any given time.

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Vehicle Maintenance & Registration Notice

Track and manage Company vehicles to ensure they are in working condition and registered.

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Expense Reporting and Reimbursement

Document and manage the process of reporting business expenses in order for employees to be reimbursed in a timely manner.

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Project Management Support

Central allows for active monitoring and collaboration of tasks involved in a project.

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Unit Availability Process

Management of tasks necessary when tenant moves out.

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Ticket Request

Using Central, employees can request company tickets to a local music or sporting event on a first come first serve basis.

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Train Track Questions

Tracking of issues, concerns, or requests related to the learning management program in a Company

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Tenant NAICS Update

Requests for the update of a tenants NAICS code.

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Tenant Information Change

Update of tenant information.

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Software Development

Any software issues, concern or requests are managed through Central.

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Standards Feedback

Provide feedback to author of a Standards in order to improve experience for future users.

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Security Assignment

Management of Security department's operations.

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Lost and Found

Tracking of lost and found items

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Tenant Request

Any requests submitted by lease property tenants will be managed within Central.

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Tenant Ledger Change

Manage updates and changes to a tenant's ledger.

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Sign Order

Management of sign ordering process

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Roadmap

Planning, execution and management of a strategic business plan.

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Conference Room Reservations

Reserving a conference room in a particular property is simplified using Central.

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Purchasing Order Management

Management of Company's equipment and supply purchase requests.

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Property Pro Forma

Management of a property's revenue forecast.

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Property Project

Management of all maintenance requests or issues related to a property.

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Preventative Maintenance

Management of tasks assigned in order to keep equipment in good working order.

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Performance Review

Periodic assignment for managers to review and consult with employees about their performance.

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Recruiting

Central manages and tracks the recruiting process of a new employee from application to on boarding.

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Quality Assurance Inspections

Management of Quality Assurance inspections.

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Property Disposition

Management of all tasks and tracks progress when a property is sold.

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Vendor Selection

Central organizes and simplifies the task of comparing and selecting the correct vendors for you company.

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Permit Expiration Notice

Tracking and management to ensure permits are up to date

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MLS Contract Process

Central is used in order to manage and track the MLS process of a new lease agreement.

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Marketing Project

Employees from various departments can request marketing material to be created for them.

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Lease Audit

Make any necessary changes to a lease agreement. 

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HR Helpdesk

Employees submit an issue or request associated with Human Resources.

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Hotel Reservation- Special

Management of hotel reservations for employees and company clients or guests.

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P- Card Reconciliation

Reminder cases for employees with a company credit card to upload their expenses every month.

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Missing Documents

Case is created if there are any missing documents in order for them to be acquired.

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Leasing Help Desk

Employees submit an issue or request associated with Leasing.

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Make Ready Request

Request of changes to be made in a property in order for it to be ready for new tenant.

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Lease Approval

New lease agreements or renewal requests must be approved by leasing manager.

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Hotel Room Inspection

Inspection of guestroom condition and reset after guest departure.

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Hotel Housekeeping

Management of daily housekeeping operations and client requests.

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Hotel AP General

Management of hotel accounts payable procedures.

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IT Help Desk

Employees submit an issue or request associated with their IT equipment.

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Data Governance

Management and maintenance of the data stored within a company's information database.

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Hotel Property Work Order

Request and management of any maintenance task necessary throughout hotel.

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Hotel Guest Service

Management of any guest related service including compliment, questions, suggestions or complaints.

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Hotel Guest Transportation

Management of guest transportation service.

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Credit Card Dispute

Tracking of Credit Card payment dispute and resolution

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General Approval

Manage the process of having a request, action, or project approved by a supervisor or manager.

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Customer Survey Follow up

Case is created in order to resolve an issue states in a customer satisfaction survey.

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Customer Review

Whenever a customer review is published an requires action, Central manages the process and ensures the issue gets resolved.

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Check ins

Central can be used to manage periodic client check ins.

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Commission Request

Central manages the commission request and payment process after a sale is finalized.

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Content Factory

Content to be used in the creation of any marketing material is submmitted.

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Contract Expiration Notice

Receive notice when an agreement or contract will expire soon in order to take necessary action.

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Construction Project

Manages the entire process of a construction process including request, planning, approval execution and completion.

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Budgets

Central aids in the creation and management of budgeting for various area of an enterprise.

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Boxer Central Feedback

Users of Boxer Central can provide feedback on their user experience.

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Company Website

Questions, concerns or requests that are related to the company website are managed here.

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BEST Application

Calculated management of energy and utility usage in order to create a more efficient and cost effective system.

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Recurring Analysis

With information in a centralized location, requesting an analysis report based on any aspect is a simple task that may be programmed to occur at a set period of time.

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Ad-Hoc Project

Provides management and tracking of specific projects which have no association to another.

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Acknowledgment

Send out a mass notification to multiple people within the organization and receive a confirmation of their receipt.

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Participation Groups

Central can manage an employee recognition program in order to stimulate some friendly performance competition between employees and promote productivity.

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Goal/ Milestone Badge System

Employees in a company will be recognized for reaching milestones or achieving goals.

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Analytics Project

Using teamwork and collaboration for the creation of a specific report for analysis.

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Unit Move Out

When a tenant leaves a property, Central will manage the process from move out to make ready for future tenants.

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Incident Reporting and Prevention

Central can manage incident reports and also manage future incident prevention processes.

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Sprint Maps

Stemmons manages and tracks progress in order to successfully and efficiently accomplish a Sprint.

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Property Acquisition

Simplifies the process of acquiring a new property.

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Solution Selection

Creation and execution of a process in a continuous manner to increase efficiency and avoid repetition.
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Opening a New Franchise

Use Stemmons to ensure that everything required in the opening process of a new location gets accomplished within schedule.

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Property Takeover

Management of all tasks and tracks progress when taking over a property.

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Property Snapshot

Creation of a property snapshot report in order to track all aspects of the property at all times

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Skills and Certification Inventory Management

Managing of employees' skills, training and certifications

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Equipment Life Cycle Management

Manage and track the process from procurement to decommission of a piece of equipment.

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Action Plans

Creation and management of an action plan program in order to resolve or accomplish a problem or task.
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Video & Audio Review

Management of multimedia content which may be used in various ways from training to evaluation.

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Equipment Inspection, Repair & Disposition

Management of equipment maintenance and lifecycle.

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Off-Boarding (General)

Manage tasks necessary when off-boarding an employee, equipment, or client.

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Structured Meetings

Manage the organization and outcome of a structured meeting.

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Onboarding New Employee

Management of the new employee on-boarding process.

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Application Portfolio Management

Management of applications available to employees within a company.

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Standard IT Equipment Procurement

Request of new IT equipment.

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Connectivity Service Initiation

Request connection of equipment to network or other equipment.

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Vehicle Assignment Management

Manage and track company vehicles, their assigned drivers, their performance and vehicle status.

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Close to Disclose

Track and accomplish accounting tasks for end of the month or quarterly closing of books.

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Client Lunch/Dinner Planning

Use Stemmons in order to accomplish tasks associated in the set up of a Lunch or Dinner meetings.

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Account Management QA

Stemmons aides in successfully and efficiently executing account management activities.

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Team Management: Activities

Assign responsibilities to certain individuals in order to accomplish a team activity.

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Maintenance Request Management

Manage and resolve maintenance issues or request and track progress of said tasks.

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Procure to Pay

Task management of procurement process from request of good to payment of good.

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Client On-Boarding

On-boarding a new client will involve multiple aspects, Stemmons Central will make sure that every step is done correctly.

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Account QA Track II (Pitching)

Making sure that QA duties and reports are accomplished in an efficient and timely manner is simplified using Stemmons.

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Event Planning

Use Stemmons to simplify tasks when planning an event.
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Quality Assurance

Manage the QA life cycle by organizing tasks and ensuring they are assigned to the correct person.

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Changing the Way We Think – Part 7 Channel Expertise

Transmit expertise to people whenever and wherever they need it.
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Customer Experience Center of Excellence

Create a Center of Excellence to have impact across the company.
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Changing the Way We Think – Part 4 Create Subcultures

Focus on creating subcultures in your organization to create the right environment for change.
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Changing the Way We Think – Part 5 Maintain Fidelity

Become an expert at maintaining fidelity – it makes everything better.
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Changing the Way We Think – Part 6 Deconstruct & Rebuild

Dismantle the way we work and reconfigure things for better results.
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Changing the Way We Think – Part 3 Recognize Patterns

Develop an eye for common patterns in the way we work.
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Azure Setup Vol 2 – Without Narration

Setting up Azure including Site to Site VPN
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Building a Due Diligence Machine

Use Stemmons Central to dramatically transform the due diligence function.
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Adopting to Constantly Changing Regulations

Adapting to constantly changing regulations should be a core competency in any regulated industry. Stemmons Central can make that happen.
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Changing the Way We Think – Part 1 Intro

Introduction: Changing the way we operate requires changing the way we think.
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Changing the Way We Think – Part 2 Consider Fundamentals

COnsider the fundamentals when anticipating change – starting with Systems and Data.
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Structuring a QA System in Quest

Discussion of how to structure a QA program for optimal results, using Quest.
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Gamification and Badges at Work

Introducing Badger, an easy way to add gamification and badges to the workplace.
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Creating an Employee Recognition Program in a Sprint

Discussion of how to create a program to recognize employees for specific behaviors using a Sprint to get it all done.
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Stemmons Entity Template

In this video, we are customizing Entities, tailoring the template to show values, SSRS reports, Images, etc… in a custom formation on the screen. This video gives you a general understanding this type of customization. It also describes the MetaTag control.
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Creating users in Active Directory

In this video we discuss creating users in Active Directory, we also discuss how to manage the users, and what security groups are involved.
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Installing SQL Server Express

In this video we install SQL Server Express on our Virtual Server. Please reference this link: https://www.microsoft.com/en-us/sql-server/sql-server-editions-express
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Adding Admins to Azure

In this video, we will be adding Administrators to your Azure. Often Stemmons, or your integrator may ask for temporary administrative privileges to assist you.
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Adding Port 25 to your Azure Network

In this video, we will discuss adding port 25 to your Virtual Machine’s Network Card. This port may be required to accept SMTP Traffic inbound for the Email to Case Parser Service.
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Installing SQL Server Management Studio

In this video, we will be installing SQL Server Management Studio that will be required to access the SQL Server Database. Here is the link that you will need: https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms
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Installing Active Directory

This video goes into how to set up a Domain Controller (Active Directory) on your Virtual Machine
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Things you’ll need to know about Azure

The things that you need to know about setting up an Azure environment for the Stemmons Software
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Setting up an Azure Account

The things that you will need to know to set up Azure Account
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Azure Billing Portal

Getting to know the Azure Billing Portal
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Creating a Virtual Network

How to create a Virtual Network. This is required for future steps.
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Site to Site VPN

How to create a Site to Site VPN and we will be connecting it to the CISCO Small Business Router, but that is just to give you an idea of how to configure it.
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Create a New VM

Creating a new Virtual Machine in Azure. This Virtual Machine will be used for the installation of Stemmons
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Server Roles

Installing the Server Roles required for Stemmons. This will not include the Domain Controller that will be used in a later step.
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Adding VM to Domain Controller

This describes how to connect the Virtual Machine to a Domain Controller.
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Aspirations and Reality

How we would like to work… and how we really work.
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Business Card Registration

Easily add new contacts to your contact list by sending a quick picture of a business card to a specific email.

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