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Hotels are included in the commercial real estate category and can include a variety of options for both hotel owners and companies
The management of any hotel is a complex process. Let us show you how Stemmons Central can help! Daily hotel operations involve many employees and vendors. Due to this, keeping very tight control of business expenses is very important in order to make sure all employees are being paid for their time and vendors are paid on time. Central serves as an account payable tasks manager allowing analysts reviewing accounting information to report any irregularity to managers in order to identify error. Hotel rooms are constantly being cleaned and prepared for the next guest. Ensuring that everything that needs to be completed before the next guest arrives is critical for the operations of a hotel. Central manages this inspection process and assigns cases where action may be needed in order to ensure a comfortable stay for all incoming guests. During room or hotel site inspections, there will be maintenance issues that need to be addressed. Central allows the assigning and tracking of maintenance task throughout the property. This way maintenance assignments can be sorted by priority and monitored for completion in a timely manner by supervisors. Companies tend to extend certain benefits to their employees such as company concert tickets or discounts on certain products or services. When a company has a business partnership with a hotel there are special rates available to employees and clients of that company. In order to facilitate creation of special rate reservations for the hotel, Central will consolidate all reservation requests to a reservation coordinator. This person will tend to each request checking availability and confirming reservations, thus preventing an overload of work and reservation requests getting lost. Guests at any hotel constantly have housekeeping request. Whether it is a request for an ice bucket, more pillows, or a complaint about room cleanliness, housekeeping is on call. Central allows these requests to be created into cases for active tracking of housekeeping tasks. This way no request or issue goes unresolved and all guests are satisfied. Hotels will normally provide a transportation service, commonly used for airport transportation. Tracking and management of guest request and trips can cause major delays if managed improperly. Central allows all requests to be acknowledged by an employee and scheduled thus preventing a missed guest pick-up/ drop-off. Drivers may also record arrival and departure times and track the miles driven for their records or future reference. Trip information can be reviewed by managers in order for them to improve their service structure to accommodate guest requests. Customer feedback is the most important source of customer satisfaction data that a hotel can have. Collecting this information and its communication to upper management within the hotel is very important. This will prompt issues to be resolved and employees needing to be corrected or praised about their actions to meet with their supervisors. Central allows this information to be collected from various sources and directed in the correct direction in order to be acknowledged.